Refund and Returns Policy
Overview
Effective Date: July 2026
Returns
We want you to be confident in your purchase.
If you change your mind, you may request a return within 30 days of receiving your order, provided the product:
- Has not been opened, used or assembled
- Is in its original condition
- Is returned in its original packaging
- Includes proof of purchase
To arrange a return, please contact us before sending any items back.
Please note that return shipping costs for change-of-mind purchases are the responsibility of the customer.
Damaged, Faulty or Incorrect Products
We take great care in the design and manufacture of our products. If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photographs showing the damage or fault
Depending on the circumstances, we may offer:
- Replacement parts
- A replacement product
- A repair
- A refund
Exchanges
If your item arrives damaged or faulty and a replacement is the most suitable solution, we will arrange an exchange for the same item where available.
Please contact us before returning any products.
Custom & Organise Collection Products
Products and systems supplied as part of our Organise Collection are custom-designed to suit individual spaces and operational requirements.
As these products are made specifically for each customer, they will not eligible for change-of-mind returns or exchanges unless they are faulty, damaged.
Refund Processing
Once a returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
For change-of-mind returns:
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable.
- We recommend using a tracked shipping service for returned items.
For damaged, faulty, or incorrect products, please contact us before arranging a return so we can determine the most appropriate solution.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Need Help?
If you have any questions about returns, refunds, or your order, we’d be happy to help.