Shipping Policy
Overview
Effective Date: July 2026
Overview
We ship Australia-wide and take great care in preparing every order for delivery.
As many of our products are manufactured to order or produced in small runs, shipping timeframes may vary depending on the product and destination.
Order Processing Time
Orders are typically processed within 1–5 business days. Orders are not shipped or delivered on weekends or public holidays.
For custom products, including items from our Organise Collection, production and dispatch timeframes will be confirmed as part of the enquiry and quoting process.
If there are any unexpected delays, we’ll keep you informed.
Shipping Locations
We currently ship throughout Australia.
If you’re located outside Australia and are interested in our products, please contact us to discuss available shipping options.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order.
Delivery Timeframes
Delivery times vary depending on your location and the shipping service selected.
Once your order has been dispatched, you’ll receive tracking information (where available) so you can follow the progress of your delivery.
Please note that delivery estimates are provided by third-party carriers and may vary during peak periods or due to factors outside our control.
Local Pickup
Free local pickup is available for customers in Brisbane at our warehouse located at 1/19 Hook St, Capalaba QLD 4157.
If local pickup is available for your order, details will be provided during checkout and collection instructions will be sent once your order is ready.
Damages
If your order arrives damaged, please contact us as soon as possible at enquires@houseofcardboard.com.auand include:
- Your order number
- A description of the issue
- Photographs of the packaging and product
We’ll work with you to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure all shipping information is correct before completing your order.
House of Cardboard will not be responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping details provided at checkout.
Questions?
If you have any questions about shipping, delivery, or local pickup, we’d be happy to help.